Auray Me FAQ
How do I place a custom order?
Upload 3–5 clear photos of your pet, share their name and any unique traits or memories you'd like us to know, and choose your preferred size and add-ons. We'll take it from there—with care and heart.
What kind of photos should I upload?
Please upload well-lit, high-resolution photos showing your pet's face from multiple angles (front and side). Expressive photos help us capture your pet’s personality more accurately.
Can I order a keepsake for a pet that has passed away?
Absolutely. Many of our clients order keepsakes as a heartfelt tribute to a beloved companion. We consider it an honor to preserve their memory in a lasting form.
How long does the process take?
Each keepsake is fully handcrafted and typically takes 3–6 months to complete, depending on complexity. We also offer expedited service (1–3 months) for an additional fee. If you have a deadline, feel free to reach out.
Can I see a preview before the keepsake is shipped?
Yes. We will send you a preview photo before final packaging. You may request minor revisions to ensure the piece reflects your vision.
What materials do you use?
We use high-quality wool felt, premium glass or wood frames, and carefully preserved dried flowers. Every element is selected for durability, beauty, and emotional resonance.
Can I add a name tag, wooden frame, or other custom features?
Yes! We offer a range of optional add-ons during checkout, including engraved name tags, wooden frames, and gift-ready packaging to personalize your keepsake.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
What is your return and refund policy?
Since each piece is made-to-order, we do not accept returns unless there is a clear quality issue. If something’s not right, please contact us within 7 days of delivery—we’re here to help.
Can I include more than one pet in a keepsake?
Yes, we support multi-pet orders. You can select the number of pets during customization, and our team will thoughtfully arrange them in the final design.